Terms and Conditions
Applicable terms and conditions
The website www.AxeswarDesign.be is the property of Axeswar Design BVBA. Order online on AxeswarDesign.be a broad selection of the same items we offer in our shop in Ghent (B). Every order is considered an explicit acceptance by the Buyer of the terms and conditions. These terms and conditions are an integral part of the Agreement as described below.
Products on offer and prices
All items, accessories, gadgets, gifts, and lighting on offer on AxeswarDesign.be are described and illustrated in good faith and as comprehensively as possible. The prices are in Euros, including 21% VAT and excluding delivery costs. All product information, pricing and order information are at all times subject to possible alterations and corrections. Axeswar Design (Trend Shop - Ghent) cannot be held responsible for any (printing) errors appearing in its offers.
The items displayed on the website remain available until depletion of stock. If a particular item is sold out or the last item was ordered, it will carry the mention "out of stock". The item, in that case, is temporarily unavailable and cannot be ordered.
Acceptance of the order
Axeswar Design is only bound by an order after an email is sent in confirmation by Axeswar Design or after the processing of the order has started.
When ordering, ALWAYS enter a correct email address in the appropriate field. Only then can we confirm your order by email. If for any reason whatsoever we cannot process your order, we'll let you know as soon as possible. Axeswar Design is entitled to refuse orders or attach certain conditions to their delivery, unless expressly provided otherwise.
Place of delivery
In Belgium, delivery services are handled by Bpost. Choose between a Home Delivery (at the address you entered) or Pick Up your order in one of the 1400 Bpost pick-up points). In Belgium, there are many pick-up points, most probably in your neighbourhood or on your route.
Deliveries outside Belgium are made by Bpost or by international operator DPD, who will ship and deliver your package to the address you entered.
Responsibility for faulty delivery addresses lies entirely with the Buyer and additional costs may apply. In case of non-delivery of the goods, any sums paid by the Buyer will be refunded without interest or other compensation.
Time of delivery
The ordered items will be shipped immediately on receipt of the payment. Bpost or DPD then ensure that you receive your package, usually within 48 hours. If you have chosen to 'Collect your order at the shop' your package will be ready for you immediately after ordering.
The delivery times specified by Axeswar Design are illustrative only. Late delivery gives you no right to compensation, nor the right to cancel your order, unless the delay in delivery is such that it cannot reasonably be required of you to honour the agreement. You are, in that case, entitled to cancel the order.
Right of withdrawal
In accordance with art. 46 of the Belgian Law of 6 April 2010, you have the right as a consumer to notify Axeswar Design that you refrain from purchasing the items ordered online without incurring any penalty and without giving any reason, within 14 calendar days from the day following the delivery of the goods.
Delivered items must in that case be returned in original condition, at the Buyer's own risk and expense. Axeswar Design (Trend Shop - Ghent) will reimburse the order once the returned item has been received, and provided the article has not been damaged by the Buyer. To avoid any discussion on the matter, all delivered items are thoroughly checked by Axeswar Design (Trend Shop - Ghent) beforehand.
Returns are best made personally to the shop by the Buyer. Customers who choose to return an item by post are advised to do so by registered mail. In which case, please package, protect and seal your return carefully and preferably, reuse the original packaging. The return package's shipping costs must be paid in advance; they are charged to the customer.
It's always an option to order without paying shipping costs. Choose the shipping option 'Collect at the shop in Ghent' (always free). Or make sure you have enough items in your shopping cart to benefit from free shipping. FREE SHIPPING applies for purchases from € 50 in Belgium, from € 75 in the Netherlands, Germany and Luxembourg; from € 100 for France and the United Kingdom,...
Shipping costs differ per country of destination. The table below shows the shipment rates that apply to the different countries Axeswar Design delivers to (max. 30 kg). During the ordering process, the exact shipping costs will be displayed before you pay.
(max. 30 kg)
|Pick-up at shop in Ghent (BE)||€0||€0|
|Belgium Home Delivery||€5||€50|
|Belgium Pick-up Points Bpost||€5||€50|
Payment of your order
You can pay using one of the methods indicated in the ordering process. Axeswar Design goes for 100% secure payment. Therefor we have entrusted our payment system to Mollie, a market leader in secure online payments and now the facilitator of online payment systems for more than 20,000 businesses and shops. Mollie meets the strictest safety standards in the field of online payments and ensures your transaction is perfectly safe. Every order placed on our website is automatically linked to Mollie's ultra-secure server. Axeswar Design has no access to your confidential data at any point in the process.
In partnership with Mollie, Axeswar Design offers its customers the broadest range of secure online payment options. For instance, pay by:
- Bank card (Maestro, Bancontact/Mister Cash)
-Credit card (Visa, MasterCard)
- Sofort Banking (Fill in your personal bank account details in SOFORT and the payment will be made. It is not required to open a SOFORT user account!)
- Belfius Direct Net
- KBC Touch
- ING Home Pay
- Carte Bancaire
An advantage paying online offers, is your order will immediately be processed, keeping delivery time as short as possible. The date on which Axeswar Design's bank account is credited is the applicable date of payment. If you are in default on any payment, Axeswar Design is entitled to suspend the execution of the relevant agreement or to dissolve it.
Cancellation of your order
Axeswar Design (Trend Shop - Ghent) accepts free order cancellations up until one day before shipping. If you wish to cancel your order, please notify us no later than the day before shipment. Notify us by email, phone or at the shop.
In order to be admissible, complaints must be submitted in writing by letter or email addressed to Axeswar Design, always within 14 calendar days from the day following the delivery of the goods. Within the framework of their business relation, the Parties accept electronic proof.
Axeswar Design’s guarantee is restricted to the warranty for hidden defects and the consumer guarantees act, both listed in the Belgian Civil Code (Burgerlijk Wetboek).
Axeswar Design cannot be held liable for any delays in the implementation or non-implementation of its commitments due to factors that are beyond Axeswar Design's control. These factors include but are not limited to: restocking difficulties or raw material shortages, interruption or permanent suspension of production, strikes, lockouts, and any other form of work interruptions or collective labour disputes, delays or problems in transport or energy, ... which affect Axeswar Design and/or suppliers of Axeswar Design, even if these events are foreseeable.
Placing an order on the Axeswar Design website means that the Buyer officially agrees to the processing of his personal data for administrative purposes, including but not limited to the management of the customer database, orders, invoices, and deliveries.
Axeswar Design will always ask for the Buyer's express consent during the finalization of the ordering process for the processing of his personal data for promotions, newsletters, personalized advertising, or other marketing related campaigns.
Axeswar Design is entitled to change the content of these Terms and Conditions. Changes are announced on the website.
All Agreements with Axeswar Design are governed by Belgian Law. All disputes between Parties will be submitted exclusively to the competent court in Belgium.
Axeswar Design bvba
VAT number: BE 0454.407.485