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Returns

What if the items are damaged or show manufacturing defects?
All items to be delivered are thoroughly pre-checked by Axeswar Design for any manufacturing defects before being packaged with the utmost care for shipping. Should you nevertheless notice any damage, you must report this by e-mail to [email protected] within 14 days. Together we will then provide you with the best solution: usually returning the defective article after which a new package will be sent to you free of charge and immediately. If the same article is no longer in stock, we'll refund the purchase amount or you can choose to receive a gift certificate. 


What if I'm not satisfied with my purchase?
If your purchase isn't exactly what you were looking for, then that's a pity but it doesn't have to be a problem. You can indicate within 14 calendar days after receiving your order via e-mail to [email protected] that you would rather renounce your purchase without giving any reason. If you make use of this right of return, we will refund the purchase amount to you upon receipt of the returned products. 


How are returns to be made?
 
Returns must be made in the original condition, at your own risk and expense. Axeswar Design will refund the amount of the order once the returned item has been received, and provided the item was not damaged by the customer. To avoid any discussion on the matter, all delivered items are thoroughly checked by Axeswar Design beforehand.

Returns can be made personally by the customer at the shop in Ghent (Belgium). Customers who choose to return an item by post are advised to do so by registered mail. In which case, please package, protect and seal your return carefully and preferably, reuse the original packaging. The return package's shipping costs must be paid in advance; they are charged to the customer.

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